Welcome

you-files.com support service

Need assistance or have questions? You're in the right place. Consult our How To below; we're here to help.

How To

Some quick suggestion for our dear YouFilers:


App

You can read our Privacy statement and Service agreement by following the links below:

If the account has not been activated in time, you can try to log in in the app and an email should reach you. Follow the link from the email and the instructions to activate your account.

In order to complete your profile you have to follow what requested after activating your account, compile the form with the required fields, take a picture and confirm! Happy youfiling!

Please follow password reset form to reset your password reachable from the app login Forgotten Password.

To change your profile picture open the profile section in the App or web app, click on the picture shown, select or take a picture, save: done!.

To change your advanced profile pictures open the profile section in the App or web app, click on the Manage Advanced Profile button. On the form shown click or tap on the picture you want to change, select or take a picture, save: done!.

Could you not find a proper answer to your Questions? Please reach us trough using the form in the Contact Support section below.

Account Troubleshooting

Some quick fix to toubleshoot your Account problems:

  • contacts image

    Activation E-mail

    In case you have not received the activation email, please check in the spam folder of your mailbox or proceed to the Account Activation step.

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    Account activation

    If the account has not been activated in time, you can try to log in in the app and an email should reach you. Follow the link from the email and the instructions to activate your account.

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    Password reset

    Is it long time you do not login?

    Please follow password reset form to reset your password reachable from the app login Forgotten Password.

App

Not able to find a soluton?

Please fill out the form below using your full name and the email address associated with your You-Files account. Non activated accounts and fully completed profiles cannot receive support cause the system would not recognize them. We are sorry for any inconvenience caused.